Please use this form to let us know if our collection crew missed any of your bins during our scheduled rubbish or recycling collection.

Sometimes roadworks, lorry breakdowns, a change of route or crew, or other unexpected events can delay collection of your bins. For this reason your bin may be collected later than usual on your normal day of collection. A bin is considered 'missed' if it still has not been collected by 4pm on your collection day.

Scheduled collections include:

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Your details

Please enter the address of the missed collection. Once entered, the details for bin collection in your area will be displayed.

Missed collection details


Please enter your email address if you would like us to confirm your request.