Garden waste collection payments

We are currently experiencing an issue with our online payments system for garden waste. We are working to resolve the issues and reinstate your ability to pay online as soon as possible. You can renew at any time until 15 June therefore we would encourage you to come back and try to pay online before then.

If you wish to renew your garden waste subscription and have a unique reference number, you can pay using our automated payments line. Please call 0300 456 0103.

If you are a new customer, and do not have a unique reference number, you can call Customer services on 0300 456 0103 in order to set up your new garden waste collection service.

Van and large trailer permit requests

We are also experiencing an issue with our online van and large trailer permit request form. We would encourage you to come back and try to apply for a permit online. If you need a permit urgently then please contact us on 0300 456 0102.

Thank you for your patience and we apologise for any inconvenience caused.